Customer Service
Customer Service Excellence
Impressing your customers - whether it’s for one small transaction or a long-term relationship - is essential for business success. In this workshop you will learn to ‘read’ customers’ needs and expectations in order to create satisfaction, build loyalty and resolve complaints when they come up.
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Handling Challenging Client Interactions
Angry or upset clients present an opportunity to win more business. Learn how to convert challenging clients into avid supporters of your business.
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Handling Customer Complaints
A 'moment of truth' is when a customer experiences a problem and confronts you about it. With the right approach, these conversations end up with the client smiling and still loyal to your business. This course focuses on how frontline staff can respond effectively, even when customers become angry or abusive.
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Handling Difficult Clients
Sometimes customers can be angry, aggressive or just plain rude. Learn how to stay calm, control tough situations - and deliver excellent service.
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Influence Your Customers
Boost your results in sales and client negotiations. Use the psychology of influence to handle objections, build rapport and maintain positive customer relationships. If you work in sales, customer relationship management or a frontline service position, you should be at this course.
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Meet the Challenge of Service
Handle demanding and challenging customers with ease. Turn complaints into praise. Take on the habits of excellent service providers, so you can manage even the most difficult service situations.
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Show Them The Value
Let your clients know how your service is of value to them. Use advanced negotiation and influencing tools to put more WOW! into your customer service.
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The Psychology of Influence
Do you want to increase your personal influence? This course will show you how to persuade others to listen to you, influence their thinking patterns and get better results when negotiating. Learn the secrets of world-class influencers in this powerful session.
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Service Essentials for Managers
This course takes you beyond the theory of quality service. It shows you how to change the behaviours of your team, so that service excellence is reflected in everything they do.
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Wow Your Customers
Impressing your customers is essential for business success. In this workshop you will learn to 'read' customers' needs and expectations, build loyalty and resolve complaints when they come up. Explore ways of managing unreasonable requests. Discover how to manage different types of customers and respond to their needs. Learn how to win better results in sales and negotiations. Build on existing relationships and generate new business. A great course for the entire team!
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Book a course now or contact us to discuss your needs.