Conflict Resolution
Beating Workplace Bullying: A Manager's Guide
Bullying can happen in any workplace. No-one deserves the physical and psychological abuse it involves. Managers and employees have an obligation to free the workplace of bullying, harassment, discrimination and violence. In this course you'll find out what you're expected to do - as manager - to keep your workplace safe and bully-free. You'll also hear how to recognise, prevent and deal with bullying at work.
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Building Effective Relationships
Do you want to improve your relationships and increase your personal influence? Discover how you can work happily with your colleagues, handle client problems and win better results in sales negotiations.
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Bully Busting at Work
Bullying can happen in any workplace. No-one deserves the physical and psychological abuse it involves. All managers and employees have an obligation to free the workplace of bullying, harassment, discrimination and violence. In this course you'll find out what you're expected to do - as a staff member - to keep your workplace safe and bully-free. You'll also hear how to recognise, prevent and deal with bullying at work.
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Calming Angry Customers
Want practical ways to deal with outbursts of anger from clients? This course is full of practical tips for doing just that. Learn about keeping your cool, managing others’ rage and how to turn the situation to your advantage.
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FAST Ways to Resolve Conflict
Conflict at work can be hard to avoid. But after this workshop you'll be able to find FAST ways to move forward. Hear how to work out what's really wrong when conflict sparks. Identify the needs and concerns that matter in a conflict. Build creative solutions to problems and overcome game-playing or negativity. This course will raise your confidence and give you practical tools in conflict management.
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Handling Difficult People
That difficult person could be a client, a colleague or your boss. Discover how easy it is to create and keep your personal power - even when others’ words catch you by surprise.
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New Perspectives On Conflict Resolution
Conflict at work is hard to avoid. But after this workshop you’ll be able to see it coming, confront it confidently and get positive results in tough situations.
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People With Mental Health Problems: How To Work With Them
One in ten people suffer from a mental health problem during their working life. Find out how mental illness can impact on behaviour or work performance. Then learn how to handle clients or colleagues with mental health issues.
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Personalities Working Together
The Myers Briggs Type Indicator (MBTI) measures the ways different people prefer to think, make decisions, manage their time and communicate. In this workshop you and your team will find out the best way to connect with each other – and “personality differences” will become a thing of the past.
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Staying Safe Around Angry People
Find out how to work safely with people who seem out of control. Learn how to calm down angry people, identify danger signs and respond to situations which might lead to violence. This is a course for anyone who works with potentially violent clients.
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Book a course now or contact us to discuss your needs.